At a glance
Role Open to all
Course Length 8 hours
Key Features
- Interactive customer care and complaints training
- Empowering learners to turn negatives into positives using words that generate trust
- Includes case studies, work booklets, questionnaires and interactive activities
Number of learners Up to 16
Course Overview
As a company, it’s obvious that if complaints are not dealt with properly and professionally, can easily destroy customers’ trust in your business – in a matter of seconds.
Our Complaints course is guaranteed to restore your reputation, retain your customers, and boost staff morale. Our interactive training will empower delegates to understand the emotional driver to complaints and look at the cost to the company of losing a customer. Delegates will also learn the best strategies for resolving conflict and learn how to negotiate for a win-win solution.