At a glance
Role Open to all
Course Length 8 hours
Key Features
- Interactive customer care training
- Empowering learners to turn use words that generate trust
- Includes case studies, work booklets, questionnaires and interactive activities
Number of learners Up to 16
Course Overview
We like to think we work at the cutting edge of customer service training, Using psychological modelling to prompt self-discovery, we take advisors’ communication skills to new heights. What we have found through years of experience is that each customer is a brand advocate. With the explosion in the use of social media, a customers can positively influence the perceptions of thousands of other people – both in the real world and online.
This course looks at what customers want, using a comprehensive set of words to manage the customer experience. Delegates will also look at tips and techniques for active listening and using emotional intelligence to have meaningful and conversation that creates a positive lasting change to interactions